faq


Getting Started

Will I qualify for your pool?

If you're a club, radio or special-event DJ, a radio station, or a venue that can provide public play for the artists and labels we represent, you’ll qualify for our promotional releases.

Is the music and music video I receive mine to keep?

You bet. We’re a download service, not a streaming service. Once downloaded our files require no Internet to play and are yours to keep even when you’re no longer a customer.

Can I just get the music I want?

Sure. We offer lots of single genre plans that will let you zero in on just what you’re looking for. If you specialize in a genre or two, you can easily combine our single genre plans to create your own combo and if there’s a better deal available, we’ll be sure to let you know!

What’s the difference between the songs I receive from POOL and iTunes, etc.?

Apple, Amazon and the majority of streaming service simply don’t offer the tools DJs need. In addition to the radio versions those services provide, we offer the exclusive Clean Edits, mix-friendly Intro Edits & Quick Edits, and the essential remixes & dance mixes you’ll need to work family, corporate and club events.

Is POOL licensed to distribute music and music video?

We sure are, and have been since 1992. All music and music video serviced to you comes licensed from the labels for your use in public venues.

Do your plans include access to past releases?

As a licensed pool we are prohibited from bundling promotional releases with major label legacy releases.

How does your Free Trial work?

We offer qualified DJs who have never tried our service the change to enjoy a one-month, no-obligation trial. To arrange your trial email us at promo@promoonly.com


Billing

What forms of payment do you accept?

We honor Visa, MasterCard, Discover and American Express, credit and debit. We do not accept PayPal.

Are they’re any start-up costs?

There are no additional costs to opening a POOL account: Pick a plan. Pay for the plan. Done.

On what date will I be billed again?

Your POOL plan will auto-renew monthly on the first of each month

How can I update my credit card information?

Go to My Account on the top Right under your name

Click on Billing in the menu and update your details

How can I cancel my monthly billing?

Go to My Account on the top Right under your name

Click on Subscriptions in the menu and cancel your subscriptionss

Note:

You will continue to receive all music for any subscriptions you have already paid for through the end of the month.

You will keep all music you have already paid for. It's yours.

Can I renew a cancelled account?

Sure, just and resubscribe.


Troubleshooting

I never received the log in I need to begin my POOL subscription…

If you didn’t receive your POOL invitation email (or can’t find it in your spam folder) contact us at support@promoonly.com. We’ll double-check your email address and have a new invitation on the way right away!

I need to reset my password…

Open your POOL desktop app and hit the

PREFERENCES TAB > PASSWORD OPTIONS > CHANGE PASSWORD button

or

start a live chat by clicking on the SUPPORT TAB > LIVE CHAT button

or

give us a call at 407-331-3600 and consider it done.

My downloads are really slow…

Try checking your download speed at speakeasy.net. Anything under 10 mbps may cause an issue as POOL needs a strong connection to function properly. Certain antivirus programs may also keep our servers from connecting and downloading properly. You can easily solve this by creating an exception in your antivirus program for POOL, or by simply turning off real time scanning while you download.

I can’t install or update my POOL app…

You likely have an antivirus program blocking POOL. To correct this, turn your real time protection off to do the installation or update and turn it back on again when you’re through. If that doesn’t correct the error, contact us at support@promoonly.com

How can I download my songs directly into iTunes?

There’s a switch for that: Your POOL download comes with a “sync downloads to iTunes feature” you’ll find on your PREFERENCES TAB. If the Sync button fails to do the job, here’s what will…

PC: PREFERENCES TAB > DOWNLOAD OPTIONS > DOWNLOAD LOCATION > CHANGE.

Click MUSIC > double click iTUNES > double click iTUNES MEDIA > select AUTOMATICALLY ADD iTUNES > click SELECT FOLDER.

You’ll see iTunes added to your Download Locations. Don’t forget to SAVE PREFERENCES.

Mac: PREFERENCES TAB > DOWNLOAD OPTIONS > DOWNLOAD LOCATION > CHANGE.

Click iTUNES MUSIC > under the “A’s” look for AUTOMATICALLY ADD TO ITUNES.

Don’t see it?

Open iTunes, click EDIT > PREFERENCES > ADVANCED.

You’lll see a little box at the top that shows location for the iTunes media folder. Click it, select AUTOMATICALLY ADD TO ITUNES, SAVE PREFERENCES, done.

My hard drive crashed and all my music is gone…

Gone but not forgotten. Lose a file, a folder or your entire POOL collection and we can make it available to download again with a quick email to support@promoonly.com